FAQ

When should I create a support ticket?
This support desk is to help you with any technical issues that you may be having with your website(s) or one of the products contained herein. Examples m...
Sat, 26 Nov, 2016 at 3:50 PM
I haven’t got a response yet!
Any ticket you submit will be replied to. It is impossible for a ticket to go unanswered. Please do not post a duplicate ticket for the same reason. This ...
Sat, 26 Nov, 2016 at 4:10 PM
How do I create a new ticket?
When creating a support ticket, please be as detailed as possible. Give the product, website, date and time you purchased, the price you paid, your receip...
Sat, 26 Nov, 2016 at 4:14 PM
How do I check the status of an existing ticket?
T check the status of an existing ticket, Click Here.
Sat, 26 Nov, 2016 at 4:17 PM
My audio or video won’t play or load.
The videos are server based at Amazon S3 and stream at 512kbps. We use the latest in Cloudfront technology to ensure the best streaming possible, this mea...
Sat, 26 Nov, 2016 at 4:19 PM
How do I cancel my membership or request a refund?
We hate to see you go. If you wish to cancel your free account or request a refund please submit a ticket to support. In the case of a refund, please unde...
Sat, 26 Nov, 2016 at 4:22 PM
When can I expect a response?
Please note, when you submit a help desk ticket, it may take up to 2 business days to get a reply back in normal circumstances. You may not get a reply on...
Sat, 26 Nov, 2016 at 4:24 PM
I cannot log in to my members area.
Log in details are case sensitive so be sure your caps lock is not on. You created your log in and password when you signed up for the site. Check your e-...
Sat, 26 Nov, 2016 at 4:24 PM
How do I get one on one help / coaching for my internet business?
Perhaps you should consider custom tailored VIP coaching. Having an experienced professional marketer help you build your business is the fastest way to h...
Sat, 26 Nov, 2016 at 4:26 PM