Any ticket you submit will be replied to. It is impossible for a ticket to go unanswered. Please do not post a duplicate ticket for the same reason. This will only have 2 people working on your ticket at 2 different times and can actually create a delay in responding to you.
Please allow us 24 hours to get back to you. We do not answer tickets on the weekend. For example, if you submit a ticket between Friday 5:01 PM and Sunday 11:59 PM, it will not be addressed until Monday.